Refund Policy
1. Trial
Truss Tape Plus offers a 30-day trial with no credit card. The trial is a time-limited license. It is not a paid purchase, so there is nothing to refund for trial use.
2. Paid annual licence
Paid licences are sold as an annual subscription (founding price $179/year through June 1, 2027, then $249/year, as shown at purchase).
Money-back window (first paid term)
If you are not satisfied with the App, you may request a refund of your first paid annual charge within 14 days of the charge, provided:
- you request it through Support → Contact Us on trusstapeplus.com/support.html (or through the Stripe customer portal, if that is how you paid); and
- you have not already received a refund on that order.
If we approve the refund, we will revoke or expire the paid licence token. Uninstalling the App does not by itself cancel a subscription or create a refund.
After the money-back window
Except where required by law or by Stripe’s mandatory rules:
- renewals are non-refundable once charged, if you had a chance to cancel before renewal;
- we do not pro-rate unused months on an annual term after the money-back window;
- chargebacks should be raised with your card issuer only after contacting us (abuse may result in licence revocation).
Processor / Stripe rules
If you paid through Stripe Checkout, their refund and chargeback rules also apply and may be stricter or more generous than this page. Where their mandatory policy conflicts with this page on a purchase they sold, their policy controls for that purchase.
3. How to cancel (not the same as a refund)
Cancel through the purchase path you used, or use Support → Contact Us before the renewal date. Canceling stops future charges; it does not automatically refund the current term outside the money-back window.
4. What is not refundable
- Hardware, printers, paper, or third-party tools (we do not sell hardware)
- Time spent learning the App or configuring a printer
- Issues caused by incorrect plot data, uncalibrated printers, or failure to verify marks on site
- Licence misuse (sharing beyond machine limits, forged tokens)
5. How to request a refund
Use Support → Contact Us on trusstapeplus.com/support.html with:
- the email used at checkout,
- approximate purchase date,
- order ID if you have it,
- a short reason (optional but helpful).
Do not send payment card numbers through the form. We aim to answer within a day. Approved refunds go back to the original payment method via Stripe.
6. Changes
We may update this Refund Policy. Material changes will be posted on trusstapeplus.com with a new “Last Updated” date. The policy in effect at the time of a given purchase applies to that purchase, except where the Stripe’s mandatory rules say otherwise.
7. Contact
Support forms only: trusstapeplus.com/support.html. We do not publish a public support phone number or a public support email address on the website.
Also see: Terms · Privacy · Refunds · Contact Us